Client Feedback Form

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At Butlers, we strive to make the law more accessible, affordable, understandable and human. We understand that as a client, you have the right to receive the best service, and we have a commitment to ensuring that you do. Accordingly, we would appreciate you taking a few moments to answer some questions about your experience with the Butlers Team. Please be assured that this information will remain confidential and we ask you to share any specific comments, positive or negative. Your critical feedback is essential to us in terms of improving our ability to provide quality service. We are truly committed to providing personal service and your comments will help us achieve this goal.



Name (optional)

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Email

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Who was your Solicitor

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Do you perceive our lawyers as prompt, responsive, and accessible on short notice?

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Are our invoices easy to understand and did you feel well informed of our fee structure?

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Do we explain legal issues in terms that are easy for non-lawyers to understand?

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Were you given quality legal advice and are your legal concerns being addressed?

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Would you refer our services to your friends, family or colleagues

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If so, please advise if you would like us to send a no obligation free pack to someone on your behalf

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Is our Support Team friendly and helpful?

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Do you feel our Team Members communicate effectively among themselves, and with you?

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Upon arrival at our offices, we offer our Clients their preferred drink which we have noted. Did we deliver on this committment?

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Did we listen to your concerns?

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Additional Comments

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Overall, how satisfied are you with our firm?

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